Acer Swift Go 14 Laptop - Freezes occasionally requiring hard shut down

I have a occasional random freeze on my laptop, whereby, nothing works (keyboard and mouse also don't work), and the only way to recover it is to long-hold the power button to do a hard shut down. I restart the laptop then it works fine.

At first, i thought it may be related to the peripheral ports - I have two monitors connected to my laptop - one via HDMI and the other through a USB hub which is connected to one of the laptop's USB-C port.

However, even after disconnecting all peripherals, and using the laptop just by itself (i.e. the in-built mouse and keyboard), I still got the above issue.

On my laptop I only have official, well known software, like the office 365, norton etc installed on my laptop. I do not have random third party less known software installed.

I am seeking some help to solve this issue. I am also wondering could this be a hardware related issue?

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billsey

Do you see any entries in Event Viewer just before the freeze? How often does this happen?

bhavpat

No didnt check that. I will lookout for that when it next happens.

It doesnt happen often. I use the laptop on average 1hour a day, and the issue happens once in a month or so.

billsey

Yes, that is going to make it tough to diagnose… How do you know when it's fixed, other than waiting a few months to see if it reappears. :(

Axxo

Let us do the basic steps first. First of all, we need to find out whether it is a hardware or software issue. Here are some of the steps to speed up or increase the performance your computer. Try windows + r - on the run window - type msconfig - click ok
click on services
check - hide all microsoft services
click on disable all
click on startup
disable all the startup items
click on apply - ok - restart the computer.

Loading process will be very fast now..Note: You can always enable the services and startup items later or set it to normal startup from selective startup later on the General tab Try windows + r - on the run window - type appwiz.cpl - click ok
it will show you the list of programs
remove all the unwanted third party programs.
Please don’t remove any drivers.

If you are not sure , please don’t remove it. Try windows + r - on the run window type temp - click ok - it will show you the bunch of files - try ctrl + a - select all files - press the shift key and click on delete files Try windows + r - on the run window type %temp% - click ok - It will show you the bunch of files - try ctrl + a - select all files - press the shift key and click on delete files If you are not able to remove some files - click on skip and then click click on continue.. Try windows + r - on the run window - type cleanmgr - click ok
click on all the boxes except recycle bin and thumnail
Delete the items which are checked Try windows x - on the menu - chose command prompt admin or power shell admin
click on yes
on the blue or black window type sfc /scannow
It will be running till 100 %Try to do a chrome reset

open chrome
click on three dots on top right corner
click on settings
Scroll down - go to advanced
click on restore setting to default
you will see reset settings - cancel
click on reset settings
Open chrome

it will work faster nowIf it is still not working then we have to do a refresh and resetclick on start - settings - update and security - recovery - reset this pc - get started or on start - type here to search - type reset this pc - click on reset this pc on the top - click on get started It will show you keep my files and remove everything
chose keep my files
chose the account - type the password - click on local reinstall - click on reset
It will be in progress..
login to computer and start using the computer.
If it is still not working click on start - settings - update and security - recovery - reset this pc - get started
chose remove everything

click on local reinstall - just remove my files - click on reset
It will be in progress Note:If you do refresh ( keep my files ) - all your personal files like pictures, music , documents , videos will still be intact. Only the applications will be lost If you do reset ( remove everything ) - you are doing a factory default. It will become like a day one computer. It will wipe out everything and take your computer to day one like a new computer. You can also do the recovery in an alternative way.. There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car.

Turn off the computer. Hold the alt key on the left and tap f10 continuously. It will go to repair mode. It will show you chose an option, continue, troubleshoot. If it is not going to repair mode, turn off the computer. Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously. It will go to chose an option continue and troubleshoot..It will show you chose an option, continue, troubleshoot
Go to troubleshoot - click on reset this pc

click on keep my files ( only applications will be lost ) chose your account and type your password - click on local reinstall - click on reset
It will be in progress If the keep my files option is not working Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset
It will reinstall windows. If the just remove my files is not working..Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset

It will reinstall windows. Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10 or alt gr + tapping f10 on the keyboard while turning on the computer. Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key. Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above.
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