Keyboard issues in Acer SwiftGo 16 (SFG16-72) it does multiple other commands at the same time

Description of the problem and the actions taken:
After reinstalling the Windows operating system on my laptop, I encountered a problem related to the functionality of the built-in keyboard. When I press a key combination such as Win+D, instead of performing its intended function , the keyboard activates multiple other commands at the same time, such as opening settings or executing Win+F, WIN+G and others .

I have tried various methods to solve the problem:

I reinstalled the keyboard drivers via Device Manager.
I turned off Sticky Keys and other accessibility menu features.
I performed checks and fixes with system commands such as SFC /scannow and DISM.
I updated Windows to the latest version (24H2) and installed all available updates.
I tested the laptop in Safe Mode and performed a clean system boot.
I even checked and changed the keyboard related settings in BIOS but without success.
Despite all these efforts, the problem persists, which leads me to believe that the cause may be related to either a deeper software problem or a hardware malfunction.

Laptop- Acer SwiftGo 16 (SFG16-72)

[Edited the thread to add model number to the title and add issue detail]

Accepted answers

Axxo

Method 1
Make sure your keyboard input method is configured with the correct layout for your language.

Method 2

Press the Windows + Q keys and type CMD;
Right-click on Run as Administrator;
Paste the commands below:

REG DELETE "HKLM\SYSTEM\CurrentControlSet\Control\Keyboard Layout" /V "ScanCode map" /F
REG DELETE "HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer" /v "NoWinKeys" /F

Now do the keys work correctly? If not, do the procedure below:

Press the Windows + Q keys, type and click on Notepad;
Paste the values below into the notebook:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Keyboard Layout]
"Scancode Map"=hex:00,00,00,00,00,00,00,00,09,00,00,00,00,00,5b,e0,00,00,5c,e0,00,00,5d,e0,00,00,44,00,00,00,1d,00,00,00,38,00,00,00,1d,e0,00,00,38,e0,00,00,00,00

Click File> Save, name it Keyboard.reg and click OK (Save to the desktop);
Right-click on Keyboard.reg and select Merge;
Click Ok> Yes> Yes.
Restart the system.

If the behavior persists, proceed to the next method.

Method 3

Press the Windows + C keys and click Settings.
Click Change computer settings.
Click Ease of Access.
Click Keyboard.
Disable Sticky Keys.
Check that the keys work correctly.

Method 4
Uninstall the keyboard driver:

Press the Windows + X keys simultaneously;
Click on the Device Manager option;
Click the arrow that points to Keyboards;
Right-click on the installed device and click uninstall;
Restart the computer.

Method 5
Your user may be corrupted. Create a new account to see if the problem persists.

Press the Windows + R keys;
Type netplwiz and press ok;
Click on the Add option;
Select the option Sign in without a Microsoft account;
Choose a name and password for this profile and after that proceed to the next steps;
After the new profile is created, go back to the User Accounts screen, click on your user and then on Properties. Select the Group Membership tab;
Mark the profile as Administrator and click on Ok.
Sign in with the new account. If the problem is resolved, copy and paste the files from the old account to the new account (Go to File Explorer> This computer> C:> User> user folder).

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All comments

Alejandro_AC

Hi @User_8897 try using a USB keyboard to see if the problem is reproduced.
You can also try using the virtual keyboard:

Use the On-Screen Keyboard (OSK) to type - Microsoft Support

User_8897

Thanks for the suggestion, but unfortunately it doesn't solve the problem. I have tried:

Connecting an external USB keyboard - both the built-in keyboard and the USB keyboard do not work properly when using Windows commands with numbers and letters.
Using the virtual keyboard (on-screen keyboard) works fine, but it does not change the behaviour of the built-in keyboard.

billsey

I will ask the moderators to move this thread to the Swift section instead of Switch, they are very different models. Since your issue is duplicated with an external keyboard, we can assume the issue isn't with the keyboard hardware. First question, why were you reinstalling the OS? Unless you were using the Acer specific reset procedure that would remove all the Acer tweaks and drivers. Is your system set for Windows S mode, or the normal Home version? Do the artifacts you are seeing happen with key combinations other than ones associated with the Win key?

Alejandro_AC

Testing a USB or virtual keyboard is not intended to troubleshoot the problem, it is intended to determine if the problem is physical with the keyboard itself or is a configuration issue.
If the USB or virtual keyboard does not work, you may have an inappropriate language setting,

User_8897

Thanks for the quick replies! Here is some additional information about the situation:

The main reason for reinstalling was this exact keyboard issue, as well as system stability issues.
I used the clean data and download and reinstall Windows option from settings. I did not use the Acer specific restore process.
I'm using Windows 11 Pro not in S mode, it says so in the Microsoft Store.
The problem also occurs with an external USB keyboard - the commands associated with Win Key + letter/number, do not function properly. Which probably means it's not a hardware problem.
I made sure the language settings are correct . The problem doesn't seem to be related to that.

Alejandro_AC

You say that the Windows key + another key does not work, is this correct?
Do the rest of the keys work correctly, including for example the parentheses or at signs?
I assume your language is English and it is a qwerty keyboard, is this correct?
What language is configured for the keyboard (I am not talking about the Windows language)?

billsey

OK, so you are running Pro, does that mean you have purchased a Pro license or are you running it on the Home license that came with the laptop somehow? Since the issue seems only to affect key combos with the Windows key, do any of those combos work? As suggested, different language settings for the keyboard can affect what various keys act like.

User_8897

The laptop was running Windows 11 Home, but I got 11 Pro for free from the Microsoft Store. I have two languages I work with, US (QWERTY) and Bulgarian (Phonetic) The problem I described actives when click twice Windows key + another key more than once. All keys such as parentheses or characters work correctly. While testing, I found something that might be related to this problem. Pressing Win+ . opens all the emoji and the clipboard. There is a search option, and whatever word or letter you type into the box, it comes up with completely different letters and characters. I think this may also be related to the problem I'm having.

billsey

Interesting. I'm using US/International in international mode right now and Win-. brings up the same emoji search window, but anything I type is shown normally. Do you have the Bulgarian keyboard, or do you have the US/International?

User_8897

Hello,
I found the answers to both problems on the Microsoft forum.
Thanks for all the help.

Axxo

Method 1
Make sure your keyboard input method is configured with the correct layout for your language.

Method 2

Press the Windows + Q keys and type CMD;
Right-click on Run as Administrator;
Paste the commands below:

REG DELETE "HKLM\SYSTEM\CurrentControlSet\Control\Keyboard Layout" /V "ScanCode map" /F
REG DELETE "HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer" /v "NoWinKeys" /F

Now do the keys work correctly? If not, do the procedure below:

Press the Windows + Q keys, type and click on Notepad;
Paste the values below into the notebook:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Keyboard Layout]
"Scancode Map"=hex:00,00,00,00,00,00,00,00,09,00,00,00,00,00,5b,e0,00,00,5c,e0,00,00,5d,e0,00,00,44,00,00,00,1d,00,00,00,38,00,00,00,1d,e0,00,00,38,e0,00,00,00,00

Click File> Save, name it Keyboard.reg and click OK (Save to the desktop);
Right-click on Keyboard.reg and select Merge;
Click Ok> Yes> Yes.
Restart the system.

If the behavior persists, proceed to the next method.

Method 3

Press the Windows + C keys and click Settings.
Click Change computer settings.
Click Ease of Access.
Click Keyboard.
Disable Sticky Keys.
Check that the keys work correctly.

Method 4
Uninstall the keyboard driver:

Press the Windows + X keys simultaneously;
Click on the Device Manager option;
Click the arrow that points to Keyboards;
Right-click on the installed device and click uninstall;
Restart the computer.

Method 5
Your user may be corrupted. Create a new account to see if the problem persists.

Press the Windows + R keys;
Type netplwiz and press ok;
Click on the Add option;
Select the option Sign in without a Microsoft account;
Choose a name and password for this profile and after that proceed to the next steps;
After the new profile is created, go back to the User Accounts screen, click on your user and then on Properties. Select the Group Membership tab;
Mark the profile as Administrator and click on Ok.
Sign in with the new account. If the problem is resolved, copy and paste the files from the old account to the new account (Go to File Explorer> This computer> C:> User> user folder).