CAMERA Problem <<0xA00F4244 NoCamerasAreAttached>> in Aspire A315-58 model no: N20C5

JS1212
JS1212 Member Posts: 3 New User
edited January 26 in Aspire Laptops

Hello i have an Aspire A315-58 model no: N20C5, WIN 11 PRO 64 bit. I have a problem Camera app shows error "0xA00F4244 NoCamerasAreAttached" i want to know if Acer have the driver for the camera and which is the driver, because in the official page i dont know which is the driver for the camera.

https://www.acer.com/gr-el/support/product-support/A315-58/NX.ADDET.00B/downloads

If the driver of camera is not in that list, how can i fix the camera. Windows is update.

The troubleshooter is unable to rectify the problem. Thank you.

[Edited the thread to add model number to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,847 Trailblazer
    edited January 26

    Hi, integrated webcams don't have drivers and are controlled by Windows. In Device Manager-Cameras uninstall any camera drivers you see and the "Acer HD User Facing" device. Just reboot and Windows will reinstall the device. Make sure that webcam access is enabled:

  • JS1212
    JS1212 Member Posts: 3 New User

    Hello, thank you for your anwer in my problem. I did what you say but nothing. Windows does not find camera, and in the device manager i have not camera, and i can not see "Acer HD User Facing" as you say.

    i delete the camera app (windows camera software) and i reinstall from win app store.

    In device manager i have an unknow divece and i can return it in older update.

    i upload an image (greek windows … sorry) but i hope you will understad from the view of the image.

    the tag wihn the yellow collor says that : Unknow Divice USB (FAILURE APPLICATION DESCRIPTION).

    in the window beside i can not clic on the button who says «RESET » (older updates of this device).

    I dont Know if this unknow usb device is related whit the camera in some way.

    My laptop has 3 usb port and all works fine.

  • JS1212
    JS1212 Member Posts: 3 New User

    thank you.