Acer Nitro 16 won't turn on. What could be the reason?

canonaran
canonaran Member Posts: 5

Tinkerer

edited January 25 in Nitro Gaming

Hello, last night I left my laptop on my desk with the screen closed, not plugged in, and with a low battery. This morning, I found it wouldn’t turn on. When I press the power button, the keyboard lights up, but the fans stop within 2-3 seconds. I tried discharging static electricity and reconnecting the battery, but nothing changed. Acer's technical support suggested that the issue might have occurred due to the laptop shutting down during a BIOS update and asked me to send it to them, but I don't think an automatic BIOS update happened. I’m worried it might be hardware-related. What could be the reason?

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,852 Trailblazer

    Hi, depending on the power settings, Windows will revert sleep mode to hibernate status after a certain time and the low charged battery got depleted. You may not be able to charge the battery anymore as the Smart chip inside the battery disabled it. Repairing a battery/Smart chip is not recommended, consider replacing the battery. If you were connected to the internet with the Wake on LAN option in BIOS enabled Widows may have tried to install an update and as you did not have the power adapter plugged in (never disconnect the power adapter when the laptop is suspended or used) it may have corrupted BIOS, in which case you should take/send the laptop to Acer Services in your country.