Predator PHN16-72 wrong system model name

Leizy
Leizy Member Posts: 1 Newbie

I bought a predator helios neo 16 and it came with factory problems. I sent to maintenance and i guess they changed the motherboard, but when i turned on the pc again my predator sense was not installing. Tried everything to correct it, but it didn't wrong. Found a forum that said something about that my pc had the wrong system name, and when i check it the name was "Alderlake". I guess this is the reason why I cant install Predator sense, can someone help me with some tutorial on how to change it?

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,685 Pathfinder

    @Leizy

    You can contact the local Acer or where they changed your motherboard to reprogram the model number.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!