Issue With Backlight of Keyboard During StartUp Acer Aspire A715-79G

shivamsharma

I am writing to express my concern regarding a persistent issue with the backlit keyboard on my Acer Aspire 7. Whenever I turn on the laptop, the backlit keys initially illuminate  constantly for 2 min. and Even if I tried to switch off the light it does not response to it.I have tried troubleshooting the issue by contact me to the customer support of Acer with the following steps of updating drivers, adjusting keyboard settings, restarting the laptop. Unfortunately, these attempts have been unsuccessful in resolving the problem.
I kindly request your assistance in addressing this issue. Please provide guidance or suggest potential solutions to rectify the malfunctioning backlit keyboard.

Diya1811

@shivamsharma

Turn it back on and immediately start tapping the F2 key to enter the BIOS menu. Check the main tab to see if there's an option to disable the backlight timeout. Next, visit Acer's official website and check for any BIOS updates for your specific model. Updating the BIOS can sometimes resolve issues with the keyboard backlight.

You can also perform a power drain by shutting down the laptop, unplugging all cables, and pressing and holding the power button for about 30 seconds. This can reset the hardware and potentially fix the issue. Ensure you're using the correct keyboard shortcut to toggle the backlight, typically it's Fn + F9 or Fn + F8, but this can vary by model. Finally, check your Windows power settings to ensure the keyboard backlight isn't disabled there by going to Settings > System > Power & sleep and adjusting the settings accordingly.

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