Aspire A315-58 laptop Built-in Microphone and Webcam not working? Unable to find drivers?

MarceloCTN

Hi

I've been searching for ways to fix an issue with my laptop for weeks and I cannot find any answer anywhere, so I will try here since it appears to be an active community.

My built-in microphone and webcam are not working, and I have no idea why. I tried all troubleshootings possible, I had a Microsoft assistant remotely accessing my computer to do the same troubleshoot and try to find fix it and it, and nothing works.

So it appears to be a quite serious issue that involves Acer.
He was not able to find the proper drivers for the camera and the microphone on Acer's website, so … how to solve it?

I even tried to "Add legacy hardware" but when I find camera it does not show a manufacturer that I could try and look for updated drivers.

The camera should at least appear in the device manager but it just disappeared, and the microphone appears to be there, but I'm not sure.

Does anyone know where I could find these drivers or what to do? please

Puraw

https://community.acer.com/en/discussion/719340/camera-microphone-drivers-for-aspire-a315-58

Hi, the webcam and microphone are integrated devices, controlled by Microsoft, all you can do is uninstall whatever is listed in Cameras and Audio inputs and outputs in Device Manager and just reboot. When no results restore your system to before you lost the webcam and microphone, type System restore and click on "Create a restore point" (see below) or "Reset this PC" without losing you files but you will have to reinstall your non-Windows programs again, not with System Restore only updates made in that period will be lost,