Is there any way to make my Acer Nitro V15 Gaming laptop stop having a black screen while I play?

ArimaKisho
ArimaKisho Member Posts: 1 New User

My notebook turns off the screen completely after a while whenever I'm going to play something relatively "heavy", which is not right, since I bought it for several recommendations that said it was able to handle these types of games. Is there any way I can fix this problem? I need help, I bought it with a lot of effort, and right away I saw this problem.

Answers

  • Axxo
    Axxo Member, Ally Posts: 1,535

    This is a common problem with allot of new Nitro laptops and your new V15 is no different. The only fix is a Hard Reset, which means that you need to open the laptop back cover and reset the EC and Chipset chips of the laptop. If you don't feel comfortable doing this with your new Nitro V15 laptop then send your laptop back to Acer Tech Support in your country and get Acer to fix this screen going black/blank while the laptop is on problem as its common.

    If you are computer savvy and you want to open the back cover and do a Hard Reset, then do this:-

    Unscrew the eleven (11) screws of the back cover, pry the right edge side first to release the latches of the back cover and pry the back cover open, take the main battery out first, disconnect the bios battery and then short the bios batteries + & - pins at the mainboard plug and take the ram out, leave the laptop like that for at least 15min and then reconnect everything as this will reset the laptop and the laptop will boots properly and you will not have any problems again, if you do then definitely send your laptop back to Acer Tech Support in your country Good luck and hope this helps you out further.

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