My new laptop won't charge. I bought a new charging cable and still nothing.

MEDICINEWOMAN54
MEDICINEWOMAN54 Member Posts: 2 New User
edited January 12 in Aspire Laptops

My new laptop won't charge. I bought a new charging cable and still nothing.

Answers

  • MEDICINEWOMAN54
    MEDICINEWOMAN54 Member Posts: 2 New User

    I'm still waiting on a response from ACER. I received my Aspire for Christmas. It wouldn't charge. I talked to someone at the company and they thought it might be the cable. Rather than wait for a new cable to be delivered, I opted to buy one. It still isn't charging.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,447 Trailblazer
    edited January 11

    Hi @MEDICINEWOMAN54 please contact Acer again, Acer customer service or support does not participate in the community.

    If after a few days you do not receive a response, let me know and I will try to report your case to the community moderators so they can escalate it and help you.

    • Un saludo / All the best
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  • Puraw
    Puraw ACE, Member Posts: 15,762 Trailblazer

    Hi, try to reset the battery, check if there is a small pinhole in the back of your laptop (with a battery sign), stick a pin in that hole till you feel it click (micro switch), keep pressing the pin for a few seconds. plug in the adapter and see if it charges now.

  • Diya1811
    Diya1811 Ally Posts: 450

    First, make sure the charging cable is securely connected to both the laptop and the power outlet. Inspect the cable and adapter for any visible damage. If your laptop has a reset button, use a paperclip to press and hold it for 15-30 seconds.

    Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful