N60-640 desktop. (1-3-25) Unable to register as ACER states SNID and Serial Invalid

Yated
Yated Member Posts: 5 New User
edited January 12 in Nitro Gaming

Purchased new N60-640 desktop. (1-3-25) Unable to register as ACER states SNID and Serial Invalid. Ran the program to detect serial and model and it shows the same information I am submitting.

Any suggestions to resolve?

[Edited the thread to add model name to the title]
[Edited the thread to add issue detail]

Best Answer

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,027 Trailblazer
    Answer ✓

    Ok, I'm going to report your case to the community moderators so they can contact you privately to see if they can escalate the issue in search of a solution.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,027 Trailblazer

    Hi @Yated please contact Acer directly to resolve the issue, copy and paste the following link into your browser and you will see the options, use the "Contact Acer" option:

    www.acer.com/support

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • Yated
    Yated Member Posts: 5 New User

    I have contacted ACER. They will not discuss because the SNID and Serial number does not show in their records and they state it is invalid.

    I ran the program to read the Serial and SNIL from the computer and it is the same as I submitted and the same as on the case.

    They will not discuss with an invalid identification.

    NewEgg sold this as new computer on 12/23/25. I feel it is NewEgg's responsibilty to verify they are selling a legitmate ACER computer. and they can verify the SNID and Serial is valid with ACER.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,027 Trailblazer
    Answer ✓

    Ok, I'm going to report your case to the community moderators so they can contact you privately to see if they can escalate the issue in search of a solution.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • billsey
    billsey ACE Posts: 35,055 Trailblazer

    Which country did you purchase from? Are you attempting to register in the same country? Acer doesn't seem to have one global database for S/N and SNIDs, instead they have one for each locale, so if you are on the wrong site it won't recognize your numbers.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Yated
    Yated Member Posts: 5 New User

    This computer was purchased in the USA from NewEgg in California, USA. I live in the USA and attempted registration with no success.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,027 Trailblazer

    I have already notified the moderators, I hope they can assist you soon.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • Yated
    Yated Member Posts: 5 New User

    Your answer was helpful, had not thought of country of slae. Did verify it was sold in USA and I attempted to register in USA.

  • William-Acer
    William-Acer Administrator Posts: 8 Community Administrator

    Hello @Yated

    I'm sorry for the inconvenience this may have caused you.  Please check your private messages, I sent you a request for more information in order to look into this issue.

    Thank you,
    William-Acer

Categories