A315-42-Touchpad issue-This device cannot start. (Code 10) A request for the HID descriptor failed.

Christininja
Christininja Member Posts: 1 New User
edited 3:19PM in Aspire Laptops

Hello,

My touchpad stopped working since updating from Windows 10 to 11.

I have tried all methods I have found online, nothing seems to be working.

I have tried installing both the Elantech and Synaptics drivers from the product support.

Model Number: A315-42

Please help

[Edited the thread to add model name and issue detail to the title]

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,585 Pathfinder

    @Christininja

    Turn the laptop off, disconnect the charger, and hold the power button for 15 seconds.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!