Acer Nitro 5 AN515-55 screen and ram issue

DNA25
DNA25 Member Posts: 3 New User

Hi community I need help please!

I have a Ntro 5 AN515-55 with a black screen problem.

It turns on but black screen, fans are running.

Do i get a bios beep because it turns, it's quiet.

I re-set the ram nothing so I bought a new screen and ram.

I put the new ram with the old screen, black. I put the new screen with the new ram in also black.

Is there a possiblitly the screen cable is gone, it looks fine!

If they are brand new what else would be the problem?

Thanks in advance.

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,799 Trailblazer

    Hi @DNA25 If the same thing happens with both screens, it could be that the graphics card is not outputting video. Have you tried connecting an external monitor?

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
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  • DNA25
    DNA25 Member Posts: 3 New User

    I'll try that and get back, thanks.

  • DNA25
    DNA25 Member Posts: 3 New User

    I connected it an external monitor, nothing.

    What do I look at at next please?

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,799 Trailblazer

    If there is no video output the problem is with the graphics card.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)