Acer Nitro laptop wont turning on, fans running but screws stays black. Help needed?

lemonlemonsinta
lemonlemonsinta Member Posts: 5

Tinkerer

edited 5:13AM in Nitro Gaming

I just used it yesterday and it works fine, I tried to turn in on but the laptop doesn’t want to turn on, the fans turning on but the screen stays black, please help me.

[Edited the thread to add issue detail to the title]

Best Answer

  • Diya1811
    Diya1811 Ally Posts: 217
    Answer ✓

    @lemonlemonsinta

    Try performing a hard reset by pressing and holding the power button for about 15 seconds to turn off the laptop completely. Disconnect the power cord and, if possible, remove the battery. Press the power button again for 5 seconds, then reconnect the power cord and try turning it on. You can also try resetting the display drivers by pressing the combination of keys Windows + Ctrl + Shift + B. Ensure your laptop is not overheating and allow it to cool down before trying to turn it on again. Additionally, connect your laptop to an external monitor or TV using an HDMI or VGA cable to see if the display works.

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Answers

  • Diya1811
    Diya1811 Ally Posts: 217
    Answer ✓

    @lemonlemonsinta

    Try performing a hard reset by pressing and holding the power button for about 15 seconds to turn off the laptop completely. Disconnect the power cord and, if possible, remove the battery. Press the power button again for 5 seconds, then reconnect the power cord and try turning it on. You can also try resetting the display drivers by pressing the combination of keys Windows + Ctrl + Shift + B. Ensure your laptop is not overheating and allow it to cool down before trying to turn it on again. Additionally, connect your laptop to an external monitor or TV using an HDMI or VGA cable to see if the display works.

    Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful

  • Axxo
    Axxo Member, Ally Posts: 955

    Freezing, booting and power issues of a laptop from either operating system or hardware issue problems could come from many sources with in a laptop. The basic and first thing is to try and do a reset of your Nitro laptop completely (that is if you are computer savvy and know how to disassemble a laptop?) if you don't and your laptop is under warranty, then take it to your Acer Support. as you need to firstly do a hard reset. As all those symptoms that you have written and described above, are because your Nitro laptop windows or its graphics and other drivers and even a bios update is needed or it could be from other issues or a hardware fault but mostly corrupted drivers etc. that needs to be analyzed by Acer and/or an experienced technician.

    Try doing a hard reset:- Remove the back case cover (undo the 11 screws) and from the top vents pry the back case open to wards you, as it should open.
    Take the RAM out and disconnect the main battery and take it out of the laptop case.
    Disconnect the RTC/BIOS battery (which is the little black round battery)
    Clean the RAM pins and motherboard plug also, leave both of these batteries disconnected for 5 min to reset the laptop, as pressing the power button for 15 sec doesn't do a hard reset.
    Reconnect the RAM first, then the RTC/BIOS battery and then the main battery, boot your laptop up (be patient as this could take up to 2min for your laptop to boot).

    All the above steps should boot your laptop up without freezing but and if your OS is corrupted and has driver problems then you need to do a "Reset your PC-Keep my files" and then make sure that you update Windows to its latest updates (would help if you told us, which OS you are running?) update all the Intel integrated graphics, chipset and other drivers (best is to install the Intel® Driver & Support Assistant and scan your laptop) and also make sure that the NVidia graphics drivers are all up to date, as all this appropriately done should stop the software from freezing, otherwise there is a hardware problem that needs either Acer or an experienced technician to look at your Nitro laptop and analyze and fix it. Good luck and hope this solves your problems.

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