Swift Go 16 Model: SFG16-72T-95LG Main screen freezes, second screen works, any fix?

Ilyadorfman

I have Swift Go 16 Laptop Model: SFG16-72T-95LG

In one month I've had 3 times when the main screen got frozen.

Last time it happened on Jan 6,2025.

The computer was running just a single application showing real-time charts from the Internet on two screens: main and an HDMI connected one.

Then it came to my attention that the mail screen stopped updating a while ago.

What I saw:

- Main Screen doesn't get updated -- frozen

- second screen attached via HDMI kept updating.

- mouse movements were seen on the second screen but not of the frozen screen

- Computer didn't lock itself up in 30 min like it was configured;

- Locking the computer by pressing Win-L worked but the main screen was still frozen;

- unlock via fingerprint sensor worked;

- Pushing power off (configured to turn the computer off) didn't work

- Long pushing Power OFF did turn the laptop off.

- Next boot produced two short beeps.

I communicated with Acer support. I hoped it's a known issue and they would offer a fix. But all they offered was to ship the computer to them for the repairs. Because the freeze happens rarely I don't think they will be able to fix it. And they would just ship it back to me as "fixed".

I really like the computer, but not the freezes.

Any ideas?

TIA, Ilya

Puraw

https://community.acer.com/en/discussion/718991/swift-go-16-model-sfg16-72t-95lg

Hi, check in Device Manager or Windows Info if your BIOS version is 1.14 from 2024/09/27, if older update BIOS.

Ilyadorfman

Yes, I have 1.14. Thank you!

billsey

The chipset design for your SFG16-72T has two separate outputs for video:

With DDI x4 allocated for each (Note the DDI*4 for the eDP and another for the HDMI above), plus a single USB port for the touch screen. If just one is freezing, it pretty much has to be an issue with the chip itself, unless it only happens with the external screen, where it could be the TI chip that acts as the buffer to the HDMI port. Since your issue happens only on the internal port it can't be the TI chip shown. In Windows there are chipset drivers that handle things like this, and that's the direction I think we should look. Try going on Acer's support site, enter your model number (SFG16-72T) and download their chipset drivers and the chipset utility. Extract the zip and follow the instruction to reinstall those drivers. See if that fixes it or not…

Ilyadorfman

Thank you, Billsey. I really hoped it's a "known problem" and there is a "sure fix" for it. But there isn't. Because I bought at Costco I can still return it.

Axxo

Let us do the basic steps first. First of all, we need to find out whether it is a hardware or software issue. Here are some of the steps to speed up or increase the performance your computer.  Try windows + r -  on the run window - type msconfig  - click ok  click on servicescheck - hide all microsoft services click on disable allclick on startup disable all the startup items 

click on apply - ok  - restart the computer.     Loading process will be very fast now..Note: You can always enable the services and startup items later or set it to normal startup from selective startup later on the General tab  Try windows + r - on the run window - type appwiz.cpl  - click ok  it will show you the list of programsremove all the unwanted third party programs. Please don’t remove any drivers.  

If you are not sure , please don’t remove it.  Try windows + r - on the run window type temp - click ok -  it will show you the bunch of files -  try ctrl + a - select all files - press the shift key and click on delete files Try windows + r - on the run window type  %temp%  - click ok  - It will show you the bunch of files -  try ctrl + a - select all files - press the shift key and click on delete files If you are not able to remove some files - click on skip and then click click on continue.. Try windows + r  - on the run window - type cleanmgr - click okclick on all the boxes except recycle bin and thumnailDelete the items which are checked Try windows x - on the menu - chose command prompt admin or power shell admin click on yes on the blue or black window  type sfc /scannow It will be running till 100 %Try to do a chrome reset 

open chromeclick on three dots on top right corner click on settingsScroll down - go to advancedclick on restore setting to defaultyou will see reset settings - cancelclick on reset settings Open chrome it will work faster nowIf it is still not working then we have to do a refresh and resetclick on start - settings - update and security - recovery - reset this pc - get started or on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started It will show you keep my files and remove everythingchose keep my files 

Choose the account - type the password - click on local reinstall - click on reset It will be in progress.. login to computer and start using the computer. If it is still not working click on start - settings - update and security - recovery - reset this pc - get started chose remove everything click on local reinstall - just remove my files - click on resetIt will be in progressNote:If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost. If you do reset  (remove everything)  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. You can also do the recovery in an alternative way..There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car. 

Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode. It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot..It will show you chose an option, continue, troubleshootGo to troubleshoot  -  click on reset this pcclick on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on reset

It will be in progress If the keep my files option is not working Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset It will reinstall windows. If the just remove my files is not working..Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset It will reinstall windows. Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.    Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.    Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 

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