What is taking so long for repairs?monitor for repairs over a month ago and still have not received

peace4now
peace4now Member Posts: 1 Newbie
edited January 8 in Monitors

I sent in a monitor for repairs over a month ago and still have not received it back. Why is this taking so long to repair?

[Edited the thread to add issue detail]

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,729 Trailblazer

    Hi @peace4now have you contacted Acer directly or the repair shop if possible?
    Acer customer service or technical support is not involved in the community. If you do not hear anything about the device within ten days, I can present your case to the community moderators who are Acer employees so they can contact you privately and try to look into your case.

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  • billsey
    billsey ACE Posts: 34,897 Trailblazer

    Often with monitors the delay in repair is caused by lack of parts, and the slow shipping that happens when they are ordered.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.