I Would like to know my my laptop Is not charging? Its an Acer Chromebook 315

MrsChavis
MrsChavis Member Posts: 2 New User
edited January 7 in Chromebooks

It charged fine last week. Over the weekend it just won't charge at all. Any suggestions?

[Edited the thread to add model number to the title]

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,729 Trailblazer

    Hi @MrsChavis Can you provide more details?
    Computer name, Windows version?

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • MrsChavis
    MrsChavis Member Posts: 2 New User

    Acer Chromebook 315

  • Alejandro_AC
    Alejandro_AC ACE Posts: 13,729 Trailblazer

    Please tell me the exact model, it should be something like CB315-3H, it is to know the color messages of the LEDs.
    How are the LEDs, do they blink, any color?

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
      • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
      • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & X (alezmvp)
  • billsey
    billsey ACE Posts: 34,897 Trailblazer

    There have been a lot of different models in the 315 series. Your full model number is usually on the same sticker as your serial number, it should look something like CB315-xxx-xxxx. Also, let us know which version of the OS is installed, in case there are known bugs.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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