Chromebook plus spin 714. Chromebook, which seems to refuse to sleep

Youngsie
Youngsie Member Posts: 1 Newbie
edited January 2 in Chromebooks

Hi, I have the above Chromebook, which seems to refuse to sleep. I have switched on " sleep when lid closed", but after a minute or so, the machine shuts down and I then have to boot up again. This means that the fingerprint sensor is non functional. Have I missed something in settings? Has anyone else experienced similar. Hoping someone out there can help me….PLEASE?? Youngsie

[Edited the thread to add issue detail]

Answers

  • billsey
    billsey ACE Posts: 34,821 Trailblazer

    It would likely help to know just which Spin 714 model you have. There have been several different ones over the years. Your full model number is usually on the same sticker as your serial number, it should look something like CP714-xxx-xxxx.

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  • Axxo
    Axxo Member, Ally Posts: 951

    Please check below troubleshooting steps:-

    https://support.google.com/chromebook/answer/3420029?hl=en#:~:text=To%20save%20battery%20power%20while,tablet%2C%20press%20the%20power%20button.

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