Touchpad keeps updating/stops working, media controls still don't work in Swift Go 14 SFG14-73T-58PZ

VenkateshNadar

I have faced some issues with the touchpad earlier, such as the media controls not working (specifically the next/previous and Fullscreen buttons). To address this, I updated the drivers available on Acer's website. However, guess what? It made things worse. The media controls still don't work, and, additionally, the touchpad as a whole stopped functioning.

I tried restarting multiple times, and eventually, it started working out of nowhere. That was a relief, but now, every time I restart my PC, it keeps updating the touchpad drivers (even now when I'm writing this). During this period, the touchpad doesn't work, but once the updates stop, it starts working again. This happens every single time I restart my PC, and it has become a nightmare.

Please help me resolve this issue.

this looks like a malware how can a official acer driver do this :(

this are the drivers I tried to install

[Edited the thread to add model number to the title and add issue detail]

billsey

What computer do you have? I am thinking it's not a Switch, since they stopped making new Switch models several years ago… Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx.

VenkateshNadar

@billsey really sorry for the confusion, its a swift series (swift go 14 w/Intel core ultra 12H) SFG14-73T-58PZ,

let me know if I can edit the og comment.

Thank you.

billsey

OK, there are three different touchpad modules on the SFG14-73T models. You should be able to tell which is on your system by looking at Device Manager. I think they only used two different chipsets though, so yours should either be a PixArt or Synaptics. Uninstall the failed installation of the wrong version that you tried to put in if possible, then remove and reinstall the correct version. Test again to see if that fixed it. Remember that a swipe over that "SWIFT" displayed on the bottom of the touchpad enables and disables it's extra functions…

VenkateshNadar

Thankyou for the response, How can i find out which module touchpad I'm using? I can't find them in Device manager though. even if I found out how can I install/reinstall any versions?

billsey

Here is the touch pad as shown in your image:

And the details for that device will often give you the needed info:

So, in my case, it's an ELAN touchpad.

Axxo

If your touchpad isn’t working, it may be a result of a missing or out-of-date driver. Updating or reinstalling your touchpad drivers in Device Manager may help solve the problem.

To open Device Manager, enter device manager in Search on the taskbar, then select Device Manager.

Update touchpad drivers
Open Device Manager.

To find touchpad devices, select Human Interface Devices or Mice and other pointing devices, then right-click the device you'd like to update.

Select Update Driver.

Reinstall touchpad drivers
Open Device Manager.

Right-click the name of the device, then select Uninstall device.

Select Uninstall and then restart your PC.

Windows will attempt to reinstall the driver.

—————————————————————————

If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.