How do troubleshoot if my laptop suddenly shut down?

Ashley725
Ashley725 Member Posts: 1 New User

My laptop suddenly shut down and do not turn once I click the power button even it is fully recharge.

Answers

  • billsey
    billsey ACE Posts: 35,102 Trailblazer

    What model laptop do you have? Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx. Were you using it at the time it shutdown? It's possible that it is stuck in one of the sleep modes, if so you can press and hold the power button to force a power off, then turn it on normally.

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