Swift go 14 crashes while watching video, Anyone knows how to fix this?

pompocho1
pompocho1 Member Posts: 1 New User
edited December 2024 in Swift and Spin Series

I just bought a Swift Go 14 pc, Intel ultra 7. Recently the laptop crash while watching online video on Amazon prime. The amazon prime shows an error indicating that pc doesn't support HD videos. Anyone knows how to fix this?

Answers

  • billsey
    billsey ACE Posts: 35,309 Trailblazer

    Likely the Amazon Prime app hasn't been upgraded to recognize the newer chipsets, so it thinks yours is too old. What happens when you play the video through a web browser instead of through the app?

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