I have a dead pixel in the middle of my screen on my new monitor, What can I do?

CarterEkas
CarterEkas Member Posts: 2 New User
edited December 2024 in Monitors

I recently got a new monitor and I have a dead pixel in the middle of my screen and it is bugging me. What can I do?

[Edited the thread to add issue detail]

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,696 Pathfinder

    @CarterEkas

    What is your monitor model? Normally, they will warranty your monitor depending on the number of dead pixels.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • billsey
    billsey ACE Posts: 35,287 Trailblazer

    And that warranty is different for each country… Best is to look at the specifics in your Acer account.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • CarterEkas
    CarterEkas Member Posts: 2 New User
    edited January 11

    @AnhEZ28

    The monitor model is xv272u w2bmiiprx but I think the warranty is only if I have 2 dead pixels but I'm not sure. I have one and it's right in the middle of my screen and is bright green. It is 240hz, 0.5ms response time.

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,696 Pathfinder
    edited January 11

    @CarterEkas

    They will warranty if there are more than 5 dead pixels.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • billsey
    billsey ACE Posts: 35,287 Trailblazer

    Warranty is actually different for different countries. But typically a single dead pixel isn't enough.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.