Acer Chromebook has been glitching out randomly at least once an hour. What do I do?

Itzel_Lopez08

My computer, as of this year, has been glitching out randomly at least once an hour. I don't know why this is happening. This is the only laptop I own. I've gone through 3 Acer Chromebooks since 2018 so buying another isn't an option at this moment. I just need this computer to last me to senior year. I got this computer in March of 2023 so its a year old.

I have reset my computer 3 times, power washed it, checked for viruses, everything. It just doesn't work. I make sure that it's up to date every time I open it.

I try to screen record whenever this happens, but I guess its too big to submit so I'll just describe what happens.

If I try to open a tab or window, it immediately gets closed. The launcher will starting going on and off and the mouses double click will go on and off randomly. Whenever I'm working on a Google doc, it will start to randomly edit it or just delete it entirely.

Please help! Thank you!

[Edited the thread to add issue detail]

billsey

That sounds like something is clicking or moving the mouse for you. You don't tell us which Chromebook you have, so it's a little tough to do much diagnosis. Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx. Does it have a touch screen? Do you use the touchpad or an external mouse? Is there any chance you are actually looking at a stuck key?