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Backlit Keyboard color change crashes on Acer ALG 13th Gen i5. Need help

Member Posts: 6

Tinkerer

edited December 2024 in Windows 11

Hello Acer Team,

I'm using Acer ALG 13th gen i5 12450H NVidia 3050 laptop. Which is very good in performance but recently i's facing a problem. When i used to change the backlit keyboard colour from the control center then software crashes. i've try manully from the hot keys same problem happens.Please provide me step-by-step guidness to resolve this problem.

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Answers

  • ACE Posts: 34,944 Trailblazer

    That is an India only model from what I can see, so we don't have access to detailed specs. Have you checked with your local support site to see if they have a newer version of Acer Control Center for your model? "ALG" by itself doesn't tell us which model you have. It should be something more like ALxxG-xxx-xxxx and the model number is likely on the same sticker as your S/N.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • ACE Posts: 45,178 Trailblazer
    edited December 2024

    Yes, that should be a complete Acer Win11 driver & apps package as installed from the factory for the AL15G-52. It's a large zipfile download.

    Instead, you might want to check the Microsoft store or Acer Service Center for your model. Was your corrupted app actually called Acer "CONTROL" Center or Acer "CARE " Center?

    Jack E/NJ

  • Member Posts: 6

    Tinkerer

    4rd time I've update it windows 11 .this update fixed my problem thanks for your concern:)

  • ACE Posts: 45,178 Trailblazer

    Congratuations Pankajgill Thanks for reporting back. 🙂

    Jack E/NJ

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