Acer Aspire 5 series A514-45G laptop battery not charging. Need help

papuacomputer
papuacomputer Member Posts: 1 Newbie
edited December 19 in Aspire Laptops

Hello Acer, there is a problem with the Acer Aspire 5 series A514-45G laptop, namely the battery cannot be charged. initially it still shows 30%. but currently 0%. please give me a solution to do it?

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,041 Trailblazer

    Hi, check if you have BIOS version 1.52 installed, dated 2023/11/28 that has a fix for the EC that controls the power delivery. The battery is 3-years old and may be bad, run a battery report: Paste this in the command prompt: powercfg /batteryreport and open the report with your Edge browser, right click and select "Print to Microsoft PDF", attach the report to your reply, type @Puraw or use "Quote" when you reply so I will get an alert.

  • Axxo
    Axxo Member, Ally Posts: 925

    First try to reset the battery: turn off the computer, disconnect the power adapter, press the power button for thirty seconds, leave the computer off for thirty minutes. Then, with the computer off, charge the battery until the LED is blue.

    If the problem remains, check the battery for wear with the hwinfo64 and also check the bios version.

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