BSOD Predator helios neo-16, keep getting blue screen of death after windows update 24H2 with errors

Benz4
Benz4 Member Posts: 2 New User
edited December 15 in Predator Laptops

hello, I keep getting blue screen of death after windows update 24H2 with several error codes. Memory managment IRQL IS NOT LESS OR EQUAL and Kernal and some others crash codes. I tried unstillng the update and roll back to the prevoius version still same problem. Is my ram just dead or? It sometimes work untill I put heavy task then crash. My minidump is attatched

[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,020 Trailblazer

    Hi, did you manually upgrade with an ISO image or did WU upgraded automatically to 24H2? Whatever, you need to clean install Windows 11 23H2 as your system is apparently not yet ready for the 24H2 upgrade. Note that the W11 23H2 ISO file is no longer available at Microsoft but now on UUPDump.net.

  • StevenGen
    StevenGen ACE Posts: 12,480 Trailblazer
    edited December 15

    I suggest that you back up all your personal files first, and then do a clean install of version 24H2 .ISO file with the Intel IRST driver on an 8GB USB drive for your PHN16-xx laptop, and then do all the windows updates to the last December 29024 OS version: 26100.2605, as the 24H2 must have been corrupt and the update must have corrupted your system and that is why you are getting the BSODs if you didn't get them before and cn't roll back the system to the old 23H2 version.

    Also what is the BSOD error description, as that is important also. I've done an update of the version 24H2 with the .ISO file on 3 different laptops, a Nitro, Swift and an aspire that are all new laptops and they all worked perfectly, so that is why I'm suggesting that you do the above as it works. Good luck and hope this helps you out and gives you other options.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Benz4
    Benz4 Member Posts: 2 New User

    Hi, windows update not manually. My question is will I lose my windows license if I installed from uupdumb.net?

  • StevenGen
    StevenGen ACE Posts: 12,480 Trailblazer

    No, the reinstallation of the Win-11 OS is electronically linked to your Acer product bios and whenever you do a clean install of windows, the windows licence is activated automatically through the installation process as your laptops windows key, is linked/registered with Microsoft.

    Download the Win-11 version 24H2 .ISO file and do a Clean Install of this version within your existing Win-11 23H2 version operating system, make sure if you have any valuable data on your laptop that you back all that data up, as with a clean install of 24H2 version you will lose all data, then proceed with the 24H2 clean install, as this will install this new version on your PHN16-xx laptop. Good luck.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍