Acer Aspire 515-44 Battery not charging, only works when plugged in

I have an Acer Aspire 515-44 with windows 10, although I noticed that Windows 11 is 67% installed. My laptop battery is at 0%. My laptop only works when it is plugged in. It did work unplugged right up until the battery discharged down to 0%. The charge history shows that the battery was fully charged right up until it started dropping down to 9%..then 7% and so on until it got to 0%. The battery icon shows that it is (plugged in). If I click on that icon it shows that the battery is "charging 0%". The charging cord(AC Adapter) has 19 volts. The charging port appears to be working properly. I have tried just about everything that I have found online, but I am not tech savvy so I may need to just start over with proper instruction. The one thing that I have not been able to do is troubleshoot the battery. The instructions that I have found don't match my computer's options. Please help? Thanks in advance.

[Edited the thread to add issue detail to the title]

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Puraw

https://community.acer.com/en/discussion/717515/battery-not-charging

Hi, the battery is almost 5 years old exceeding the average battery lifespan and by far a low grade cheap or refurbished battery they will last only 1-2 years. Run a battery report, paste this in the command prompt: powercfg /batteryreport and open the report with your Edge browser, right click and select "Print to Microsoft PDF", attach the report to your reply, type @Puraw or use "Quote" when you reply so I will get an alert. Also try to reset the battery by sticking a pin in the small pinhole with a battery sign at the back of the laptop, Push the pin down till you feel a click and keep the pin down for 5 seconds.

MALL

I have pushed the pin down and several other things that I have found on the internet. I have run a battery report. As I mentioned earlier I am not tech Savvy, but I will try to follow your instructions. It is in a pdf, but I have no idea if it is a Microsoft PDF @Puraw I can probably copy and paste it if that doesn't work.

Battery report.pdf

MALL

https://community.acer.com/en/discussion/comment/1313912#Comment_1313912

I have pushed the pin down and several other things that I have found on the internet. I have run a battery report. As I mentioned earlier I am not tech Savvy, but I will try to follow your instructions. It is in a pdf, but I have no idea if it is a Microsoft PDF @Puraw I can probably copy and paste it if that doesn't work.

Battery report.pdf

Axxo

I am really sorry for the inconvenience.. Let us do the basic steps first.

Doing the power drain and bios defaults will really help. Kindly follow the steps given below:-

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer.

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop. Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

Connect all the cables back and restart the computer.

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.

It might also be the issue with battery, charger or power outlet. Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet. Try to use an alternative charger if possible. Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )

Try windows x

go to device manager

expand Battery

right click on all the items below battery – uninstall

Restart the computer

It should work fine.

———————————————

If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

Puraw

https://community.acer.com/en/discussion/comment/1313918#Comment_1313918

The battery report shows that the battery is only one year old, unless you Reset your laptop last year or clean installed Windows? The battery statistics are wrong, so you have to reset BIOS, boot to BIOS with F2 and in BIOS press F9 (reset) and Save changes when exit BIOS, Boot to Windows and uninstall these two drivers in Device Manager:

Reboot to Windows and see if the battery will charge to 100%. If you have Acer Care Center running, uninstall that and in Windows Services disable accSvc and accAgentSvc, stop these 2 services and right click on each service, select Properties and change the Startup type to Disabled.

MALL

I have been searching the acer website for "hardware diagnostics" so I can download and run diagnostics on this laptop. Am I using the wrong search terms?

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