PHN16-72-Assistance Needed for Intel RST VMD Managed Controlleris reporting a bad status value.

inavb6sc

Hello All,

I need assistance with an issue I encountered.

The device Intel RST VMD Managed Controller 09AB is reporting a bad status value. This device will not be available until the issue is resolved. The Plug and Play ID for the device is:
PCI\VEN_8086&DEV_09AB&SUBSYS_17311025&REV_00\3&11583659&0&30.

I identified this issue through a performance report (perfmon) I ran recently on my new Acer Predator Helios Neo 16 laptop. Additionally, the Intel Rapid Storage Technology (RST) application’s rescan button is non-functional.

Note: I have installed a second NVMe M.2 SSD in my laptop. Also I've been to Intel support for the same and they asked me to reach out my System Manufacturer

Could you please guide me on how to resolve this issue or let me know if it can be safely ignored?

Thank you in advance for your help!

Regards,

Abhilash T J

System_Report.txt

[Edited the topic title to include model number]

JackE

Intel VMD firmware is still a proprietary work in progress. It isn't yet an agreed-upon drive & mainboard industry standard for controlling internal storage devices and drive busses like AHCI protocol, It allegedly yields a marginal performance gain over AHCI but only in the Windows environment and only for some but not all drive or mainboard manufacturers.

The error message itself is likely due to VMD firmware protocol mis-interpreting an output check from an internal storage device that suggests the device or its communication buss is failing or corrupt. The fact that neither Device Manager nor you seem to be able to detect any other storage-related issues, suggests the VMD firmware is reporting a problem that doesn't seem to exist.

Accordingly, as previously mentioned, you should be able to safely ignore the VMD protocol message unless you think you might want to install or dual boot Linux. Because I now use Linux on all my iRST or VMD capable machines, the VMD protocol has been disabled via Windows safe mode method. This automatically enables the industry standard AHCI storage control protocol.

JackE

Post a screenshot of Device Manager as it opens. Do NOT manually expand any Device Manager folders that aren't already expanded.

inavb6sc

Hello Jack

Here's the screenshot !

JackE

Looks good. So you can ignore it if you plan to keep Windows and not try to install another operating system like Linux.

inavb6sc

Thanks Jack for the update.. but can you tell me what would have caused this issue in the first place

JackE

Intel VMD firmware is still a proprietary work in progress. It isn't yet an agreed-upon drive & mainboard industry standard for controlling internal storage devices and drive busses like AHCI protocol, It allegedly yields a marginal performance gain over AHCI but only in the Windows environment and only for some but not all drive or mainboard manufacturers.

The error message itself is likely due to VMD firmware protocol mis-interpreting an output check from an internal storage device that suggests the device or its communication buss is failing or corrupt. The fact that neither Device Manager nor you seem to be able to detect any other storage-related issues, suggests the VMD firmware is reporting a problem that doesn't seem to exist.

Accordingly, as previously mentioned, you should be able to safely ignore the VMD protocol message unless you think you might want to install or dual boot Linux. Because I now use Linux on all my iRST or VMD capable machines, the VMD protocol has been disabled via Windows safe mode method. This automatically enables the industry standard AHCI storage control protocol.