Acer Nitro AN16-41 Screen Distortion & Black Screen Problems

sedattr
sedattr Member Posts: 22 Troubleshooter

Hello, I sent my laptop to service about 2 months ago for the same reasons.
I received my computer from the service a week ago and they said there was no hardware problem in the laptop.
However, I am still experiencing the same problems.
If there is no hardware problem, why are these still happening?
When I contacted support today, they said I had to send it to the service again, it came from the service already and they said send it to the service again.

Problem 1: Black Screen
When the computer is not plugged in and the charge drops to 30% (exactly 30%), the computer shows a black screen. After a certain period of time, the screen turns on by itself, this happens several times until the battery runs out. One time laptop is restarted when this happened. I uploaded example videos.
In addition after around 30%, the computer slows down a lot.

Problem 2: Screen Distortion
Again, when it is not plugged into the charger and the battery level is low (exactly 30%), there are distortions in the screen as in the example of the 2 videos I uploaded, and these never stop.

Minidump

Problem 1 Video 1

Problem 1 Video 2

Problem 2 Video 1

Problem 2 Video 2

Answers