CP311 3H-no Personalization found-to change wallpaper,Facebook keeps telling me incorrect serial no.

ian666
ian666 Member Posts: 2 New User
edited December 6 in Swift and Spin Series

I have looked on settings but cannot find Personalization tab on my new 311.

Trying to change wallpaper.

Facebook keeps telling me incorrect serial number, but I know it's correct.

[Edited the thread to add model name and issue detail to the title]

Answers

  • billsey
    billsey ACE Posts: 34,672 Trailblazer

    I don't know of any Switch 311 models, and they haven't made a Switch for some years now. Perhaps you have one of the many Swift 311 or 311 Chromebook models? Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx.

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  • Axxo
    Axxo Member, Ally Posts: 925

    Firstly, could you let me know the specific system version (OS Build)? You can check it by pressing Win + X > System > Windows specifications, click “Copy” and paste it in your next reply.

    Did this occur recently, or has it been going on for a while? If it was recent, did you have any special actions (such as installing system updates, hardware changes, etc.) before that?

    Unfortunately, all relevant repair steps require administrator privileges. You can provide the steps below to your computer administrator to perform the fix:

    Repair possible corrupted system files

    Run the following commands to fix possible corrupted system files. Run Command Prompt as an administrator ("Win" logo key + "Q", type "cmd", select "Run as administrator"), and type the following commands one by one. These commands require network support, please keep your network stable and smooth.

    sfc /scannow
    DISM /Online /Cleanup-Image /RestoreHealth
    wsreset.exe
    for %i in (%windir%\system32\*.dll) do regsvr32.exe /s %i
    chkdsk C: /f
    Disclaimer: Running chkdsk can check the file system and file system metadata of a volume for logical and physical errors. To avoid any trouble for you, please follow them step-by-step, do not cancel or interrupt chkdsk, and back up important data. For more information, please refer to this chkdsk article.

    Restart Windows Explorer

    Have you tried restarting Windows Explorer? Please save your work and opened apps, then run Command Prompt as an administrator ("Win" logo key + "Q", type "cmd", select "Run as administrator"), and type the following commands one by one.

    taskkill /f /im explorer.exe
    explorer.exe

    I hope this helps.

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  • ian666
    ian666 Member Posts: 2 New User

    Hello

    This is not an PC so no Win + X > System

    it is Acer CP311 3H series. Model N19Q10

  • billsey
    billsey ACE Posts: 34,672 Trailblazer

    OK, so the Chromebook… The CP311-3H is a Chromebook Spin model that was, I believe, released for the Christmas 2020 season.

    To change your wallpaper on a Chromebook, you can do the following:

    1. Click the time in the bottom right corner
    2. Select Settings
    3. Select Personalization
    4. Click Set your wallpaper and style
    5. Choose your wallpaper and close the window to save 

    You can also right-click on your desktop, select Set wallpaper & style, and then select Wallpaper. From there, you can choose an image to set as your wallpaper. You can also select a wallpaper to change daily or refresh. 

    I don't understand the Facebook error, they have no reason to deal with your serial number at all. Are you using the web interface (facebook.com) to access it or an app?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.