Why can't install windows 11 on my AN17-42? TPM 2.0 issue and driver conflicts

Sluncho
Sluncho Member Posts: 2 New User
edited December 2024 in Nitro Gaming

Hello

I just bought an17-42 without OS installed. I installed Windows 10 since I have a key and tried updating the drivers. However every driver for that laptop on Acers site was for windows 11. I tried to update to Windows 11 but then i got TPM 2 error.
I followed few guides on MS site and enabled it in the BIOS but windows still does not recognize it as active.

I'm kind of at an impass - can't use the official drivers for the laptop with Win 10, but can't upgrade to be able to use them.

Anyone has any suggestions?

Answers

  • Puraw
    Puraw ACE, Member Posts: 16,335 Trailblazer
    edited December 2024

    Hi, this is an AMD Windows11 laptop, won't support W10 (no drivers), Acer Bios is for Windows 11 24H2, I recommend to clean install W11 24H2 version from the Microsoft site.

  • Sluncho
    Sluncho Member Posts: 2 New User

    So I did some more thinkering.
    Clean installs of the latest windows 11 did not work. I got to a screen "Install driver to show hardware". It did not even go to select drive to install.

    I found an image of previouse windows version (22h2) from last year and tried with it and it suddenly started working no issues at all.