Hi there, I recently purchased the Acer Predator Helios 16. The specs are as follows
Intel i9 13900HX
32GB DDR5 RAM
Nvidia GeForce RTX 4080 (12GB)
1TB SSD
The other day my laptop randomly froze while gaming, screen completely frozen and sound stopped working. I thought it was a one off.
Last night I was downloading a new game on steam, and it froze again, even after 45 minutes it did not work. So, then I tried rebooting which did not work.
I spent a solid 4 hours attempting to fix it. Tried to reinstall windows from cloud, USB drive and local drive but it would freeze during the process and not finish. Additionally, I tried doing a 'keep my files' reset and a hard reset too. After it downloaded, once the screen turned to the windows blue and started counting percentage it froze. This hard reset I tried overnight and it did not work by the morning, still stuck on the 1%.
Sometimes I would get through boot and would get about 30 seconds logged in where I quickly uploaded important files to the cloud. But I can't get to the log in screen anymore.
I check task manager when I was able to log on and saw no massive memory leak or anything like that.
I booted in safe mode a couple times where I tried to disable integrated graphics and see if that fixed it, but it did not.
If anyone could be help me that would be great! It won't even let me boot now. I can get to the bios setup screen though by pressing F2 before it finishes starting up.
[Edited the thread to add model name and issue detail to the title]
