Want to upgrade the RAM capacity of my Aspire XC-730 from 4 to 8 GB

Phil_Taravao
Phil_Taravao Member Posts: 3 New User
edited December 3 in Aspire and Veriton Desktops

I don't know if this is the correct place for this message. Please apology if I mistake.

Wanting to upgrade the RAM capacity of my Aspire X-730 from 4 to 8 GB, I didn't find any information on acer.com, despite this is a very common operation. So, I looked at other sites from the net, then ordered a DDR 3 4GB 1600, not available locally. When I received the parcel, I found that it had not the correct slot and pinout characteristics. Arguing that he had delivered the product I had ordered - which was true -, the supplier refused to take back the part.

This inconvenience aside, I have the feeling that this type of problem is likely to occur with all ACER product I could buy, due to insufficient user information. So I think that I shall never purchase any ACER computer in future.

[Edited the thread to add issue detail]

Answers

  • billsey
    billsey ACE Posts: 34,584 Trailblazer
    edited December 1

    I'm not sure what your "X-730" is… Maybe an XC-730? The Aspire XC-730 is a desktop from 2016 that uses the Intel Apollo Lake chipset and does use DDR3L memory. DDR3 without the L may or may not work (they run at different voltages), but those would still have fit. Since they didn't fit we know your system uses a different DDR version, DDR2, DDR4, DDR5, etc… To be able to help any more we need to know for sure what model you have. Your full model number is usually on the same sticker as your serial number, it should look something like xxxxx-xxx-xxxx.

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  • Phil_Taravao
    Phil_Taravao Member Posts: 3 New User
    edited December 1

    You are right, it is an Aspire XC-730

    The memory card I purchased is a DDR3 (not DDR3L) 4GB PC1600

  • billsey
    billsey ACE Posts: 34,584 Trailblazer

    OK, this is the memory they shipped with:

    image.png

    I think what you ran into is you likely purchased DIMM modules and needed SO-DIMMs instead. Typically SO-DIMMs are considered laptop memory, but that's what they used in these models. You want DDR3L SO-DIMM modules running at 1600MT/s. You aren't limited to the Kingston or Hynix modules that Acer sourced, any from a reliable vendor will work fine.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Phil_Taravao
    Phil_Taravao Member Posts: 3 New User

    Thanks, I'm glad to hear that I should have ordered a DDR3L SO-DIMM instead of a useless DDR3. But, as I mentioned before, the best solution to avoid this kind of problem in future is to definitively stop investing in any ACER product. Regards

                            
    
                        
        
                        
    
                
    
            
    
        
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