Chromebook 715 ( cb715-1w) getting the awww snap google message randomly & shutting off randomly.

LisaMsd
LisaMsd Member Posts: 4 New User
edited 12:22AM in Chromebooks

I work for a school district and we were/are using the 715 chromebooks for staff. We began using these in the Fall of 2020 . We own right around 200 devices. They will have updates until June 2028, so over 3 years left. The past 2 years have been horrible. A devices will start getting the awww snap google message randomly ( no known pattern) and it accelerates quickly to randomly shutting off and then ultimately gets the yellow exclamation point OS is missing screen. I am unable to powerwash, the error will not go away. I have lost 70+ devices to this issue. Early on we had contacted acer and they sent us the SHIM with directions and that did not work. I am looking for any advice at this point. I have had to purchase new devices for the staff and the acers sit on a shelf waiting for a solution or to recycle. I can't bear to get rid of them knowing they have the possibility if repaired of 3+ years.