acer spin 3 (sp314-55N) Laptop shuts down when plugged into Original charger via USB port

EnderUser_

i use acer spin 3 (sp314-55N) with usb as a port for charging, recently my laptop sometimes shutdown as soon as i plug it to the charger, the original charger

i double check the charger for any damage and also the usb port and i didn't find anything wrong.

what is the reason for it? and how can i fix it ?

[Edited the thread to add model name and issue detail to the title]

Puraw

https://community.acer.com/en/discussion/715823/laptop-shut-down-as-soon-as-i-plug-it-to-the-charger

Hi, use the barrel plug power adapter for charging that came with the laptop. You may use a special laptop 100-W USB-C adapter like this Acer recommended charger: 100W ADAPTER KIT WITH POWER CORD (USB-C CONNECTOR) | Acer Store – US

EnderUser_

https://community.acer.com/en/discussion/comment/1308467#Comment_1308467

my laptop have only usb-c port for charging. the charger come with is 65-w only

i have been using it for a year and it was fine until last month

Puraw

https://community.acer.com/en/discussion/comment/1308474#Comment_1308474

Use a 100-W USB-C charger like I posted above both AMD and Intel PD support up to 100-W power.

AnhEZ28

@EnderUser_

You can use a soft brush to clean the charger and the charging port. Make sure the laptop is off and the charger is not plugged into the outlet.

Or try pushing the battery reset pin at the bottom of the laptop.

EnderUser_

i don't see the connection between having a 100-w and my problem

if it was a little amount of power it should performed "bad" or "not enough" but crash? it doesn't seems right

also both of the usb port and charger are clean

what's next then? @AnhEZ28

AnhEZ28

@EnderUser_

Try to use a small tool and press the battery reset pin hole underneath the laptop.

billsey

Acer supplied four different chargers for your SP314-55N, though the primary difference between them is just the vendor they were sourcing them from. They are all 65W chargers and you shouldn't need anything larger to charge the laptop. In some cases a larger one, like the 100W suggested, might charge it a bit faster, albeit with more heat in the laptop while charging, or the charger might just not get as hot while charging but the charge will happen at the same speed as with the stock charger. When you say "Shutdown" do you mean the laptop turns off, where you have to press the power to turn it back on and all your work is lost, or do you mean the screen goes blank and a keypress asks you for your password again, but nothing is actually closed? If the latter is sounds like either the charger or the port is a little loose. Try giving the charger connect a half turn, so there is some tension where it plugs into the port. If the former we're going to have to do more diagnostics.