Virus affected and can't reset the pc.

mmead
mmead Member Posts: 1 Newbie
edited November 11 in Windows 11

I have tried a lot of stuff to try and reset my pc due to a virus, just says problem resetting and tried with USB and says can't find driver or something like that, been with this for 6 hours, some help please.

Answers

  • Joe_Kingsley
    Joe_Kingsley Ally Posts: 111

    Hi @mmead

    If the reset option is continually failing, then the recovery image is corrupt, the best option would be to backup your files, create a bootable Windows 11 USB on an empty 8GB USB flash drive and use that to clean install Windows, that will also create a new recovery image.

    Click this link:
    https://www.microsoft.com/en-us/software-downlo...
    to download the Media Creation Tool (Click on Download Tool Now), with that you can create a bootable USB flash drive (min 8GB) using that tool

    Then, Boot your PC from the Installation Media you just created (change Boot Order in your BIOS) to begin installing Windows 11__________________________________

  • billsey
    billsey ACE Posts: 34,101 Trailblazer

    What PC do you have? Are you using the Alt-F10 reset from boot or trying to reset using the Windows reset options? You may have to resort to doing a reinstall of the OS as suggested, but best is to clean it and restore from the factory image.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.