E1242QR-Display not working, it powers but just shows a black screen, doesn't even show logo.

srqhalie
srqhalie Member Posts: 1 New User
edited November 11 in Monitors

My Acer monitor is getting power but just showing a black screen. I have tried switching the cables around and resetting my tower but still can't seem to get the monitor to fully power on it doesn't even show the logo just a backlit screen.

[Edited the topic title to include the topic issue.]

Answers

  • billsey
    billsey ACE Posts: 34,101 Trailblazer

    If the monitor doesn't show the splash screen when you first turn it on then there is likely an internal hardware error. I'm guessing your model is actually an EI242QR ('i' instead of '1'). Are you still in warranty?

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