Acer Predator Helios Neo 16 PHN16-71-732H SSD not showing up during Windows Installation. Need help

danym5
danym5 Member Posts: 2 New User
edited 3:37AM in Predator Laptops

Hello! I recently bought my Acer Predator Helios Neo 16 PHN16-71-732H (NH.QLVEU.004) it has:

  • Intel core i7-13700
  • x2 8Gb RAMs
  • GeForce RTX 4070
  • BIOS V1.13 (has no OS)
  • 1Tb SSD

I made a bootable USB 3.0 and SD drives with the help of Media Creation Tool from Microsoft for Windows 11 and I tried to install Windows but the program didn't my SSD, so I downloaded also iRST 19.5.1.1040 from Product Support Service the installation said that there are no drivers files (but I even extracted files from .exe). After that, I tried to change the socket of my SSD to #2 and it also didn't work. All this time it shows only USB drives but not my SSD. I didn't install any drivers or updates for BIOS through the EFI Shell. I've been trying to do this for three days, I've read different topics here and usually, they end up with no answer that can help me. Oh, and I didn't make any changes to BIOS (as the only thing I was looking for is a VMD management, which looks like it's hidden in my BIOS).

[Edited the thread to add model name and issue detail to the title]

Answers

  • danym5
    danym5 Member Posts: 2 New User
    edited 3:43AM

    The "Previous installer's menu version" didn't even see my USB drives, so I couldn't check for the drivers.

    And if it matters I've tried to choose Win 11 (Pro and Home versions)

    And just to see if "hide unmatching drivers" can show them I've tried to check iRST Driver 20.0.0.1038.3, but the same "no drivers files"