Acer XZ342CU S How to fix input not supported on acer monitor?

FoamyPeanut
FoamyPeanut Member Posts: 2 New User
edited November 5 in Monitors

I have an Acer XZ342CU S monitor and I keep getting a message saying “input not supported”. I am able to get into bio no problem but when windows 11 tries to open up that’s when I get the message.


The only way I found to temporarily fix the issue is to unplug my DP cable from my graphics card and then plug it into a different port on the graphics card. But when I turn the computer off, the same issue happens. I have to unplug again and connect into the other DP on my graphics card.


Could I get some help please?


Thank you!!

[Edited the thread to add model name to the title]

Answers

  • billsey
    billsey ACE Posts: 34,206 Trailblazer

    There should be more letters or numbers after the 'S'. The different models have different specs…

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  • FoamyPeanut
    FoamyPeanut Member Posts: 2 New User

    Acer Nitro Gaming 34" XZ342CU 3440x1440 165Hz 1ms HDR400 AMD FreeSync Premium 1500R Curved Monitor 

  • billsey
    billsey ACE Posts: 34,206 Trailblazer

    The number should be something similar to this:

    XZ342CU SBMIIPPHX

    Or you could give us the first ten digits of the S/N.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.