AN16-41-My gaming laptop randomly crashes without any reason, it occurs while watching YouTube, brow

Kritan
Kritan Member Posts: 2 New User
edited 10:53AM in Nitro Gaming

It's not even a month since I bought this laptop, and I am facing many problems. The day I purchased the Laptop went well, after some days it worked well on plug-in but crashed when it plugged out. But I didn't pay that much attention to it. A couple of weeks later I start to play games it works well but after a few days, my game randomly crashes without any reason. Now while doing light tasks like watching YouTube, and browsing it randomly crashes. What's the problem, how can I fix it?


Specification:

AMD Ryzen 7 7840H Processor

16GB RAM | 512GB SSD Storage

NVIDIA GeForce RTX 4060 8GB Graphics Card


[Edited the thread to add model name and issue detail to the title]

Answers

  • eGomes
    eGomes Member Posts: 4,082 Guru

    Welcome @Kritan,

    Please, tell us the model (full name) of your Acer laptop.

  • Puraw
    Puraw ACE, Member Posts: 13,010 Trailblazer

    Hi, you forgot to mention one important item, the full Nitro model. is it perhaps the AN16-41-R148?
    Not able to run on battery indicates a battery problem, run a battery report, paste this in the command prompt: powercfg /batteryreport and open the report with your Edge browser, right click and select "Print to Microsoft PDF", attach the report to your reply, type @Puraw or use "Quote" when you reply so I will get an alert. The random crashes could be overheating issues or a corrupted GPU driver, boot to Safe Mode and observe the system performance if no crashes I recommend uninstalling the AMD-Radeon and NVidia GPU drivers with DDU in Safe Mode and just reboot, don't install any drivers. https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

  • Kritan
    Kritan Member Posts: 2 New User

    @Puraw

    What is the main problem Even if it plug-in my pc crashes randomly

  • Axxo
    Axxo Member, Ally Posts: 735

    Let us do the basic steps first. First of all, we need to find out whether it is a hardware or software issue.

    Here are some of the steps to speed up or increase the performance your computer.  Try windows + r -  on the run window - type msconfig  - click ok  
    click on services
    check - hide all microsoft services 
    click on disable all
    click on startup 
    disable all the startup items 
    click on apply - ok  - restart the computer.

    Loading process will be very fast now..Note: You can always enable the services and startup items later or set it to normal startup from selective startup later on the General tab  Try windows + r - on the run window - type appwiz.cpl  - click ok  
    it will show you the list of programs
    remove all the unwanted third party programs. 
    Please don’t remove any drivers.  

    If you are not sure , please don’t remove it.  Try windows + r - on the run window type temp - click ok -  it will show you the bunch of files -  try ctrl + a - select all files - press the shift key and click on delete files Try windows + r - on the run window type  %temp%  - click ok  - It will show you the bunch of files -  try ctrl + a - select all files - press the shift key and click on delete files If you are not able to remove some files - click on skip and then click click on continue.. Try windows + r  - on the run window - type cleanmgr - click ok
    click on all the boxes except recycle bin and thumnail
    Delete the items which are checked Try windows x - on the menu - chose command prompt admin or power shell admin 

    Click on yes on the blue or black window  type sfc /scannow 
    It will be running till 100 %Try to do a chrome reset 
    open chrome
    click on three dots on top right corner 
    click on settings
    Scroll down - go to advanced
    click on restore setting to default
    you will see reset settings - cancel
    click on reset settings 

    Open chrome 
    it will work faster nowIf it is still not working then we have to do a refresh and resetclick on start - settings - update and security - recovery - reset this pc - get started or on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started It will show you keep my files and remove everything
    chose keep my files 
    chose the account - type the password - click on local reinstall - click on reset 
    It will be in progress.. 
    login to computer and start using the computer. 

    If it is still not working click on start - settings - update and security - recovery - reset this pc - get started 
    chose remove everything 
    click on local reinstall - just remove my files - click on reset
    It will be in progressNote:If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lostIf you do reset  (remove everything)  - you are doing a factory default.   It will become like a day one computer.   

    It will wipe out everything and take your computer to day one like a new computer. You can also do the recovery in an alternative way..There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode. It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  

    Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot..It will show you chose an option, continue, troubleshoot
    Go to troubleshoot  -  click on reset this pc
    click on keep my files  ( only applications will be lost )   chose your account and type your password   - click on local reinstall  - click on reset

    It will be in progress If the keep my files option is not working Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset 
    It will reinstall windows. If the just remove my files is not working..Go to troubleshoot  -  click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset 

    It will reinstall windows. Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10  or alt gr + tapping f10 on the keyboard while turning on the computer.  Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key.    Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above. 

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  • Puraw
    Puraw ACE, Member Posts: 13,010 Trailblazer

    Hi, the battery is new and in very good shape, check if you have the brand-new Acer BIOS version 1.25 from 2024/10/25 installed, if not click on this link to download: https://global-download.acer.com/GDFiles/BIOS/BIOS/BIOS_Acer_1.25_A_A.zip?acerid=638654337003384712&Step1=&Step2=&Step3=NITRO%20AN16-41&OS=ALL&LC=en&BC=ACER&SC=PA_6 This BIOS version fixes an issue for AMD in Modern Standby mode that maybe your problem. Also Update Window11 with October 22, 2024—KB5044380 (OS Builds 22621.4391 and 22631.4391) Preview [Battery use] Fixed: A device uses too much battery power while the device is in Modern Standby. Did you boot to Safe Mode like I suggested and if no crashing, uninstall the GPU drivers with DDU in Safe Mode?

    If still issues I recommend taking the laptop to Acer services in your country or submit online a repair under warranty ticket with Acer Support and wait for a response by e-mail.