Frequent BSODs on Acer Aspire 3 A315-41-R97J - 'CRITICAL PROCESS DIED' & 'KERNEL DATA INPAGE ERROR'

Nurfadila1523
Nurfadila1523 Member Posts: 6 New User
edited November 5 in Aspire Laptops

Hello, I want to ask

For the past 1 year, my laptop often BSOD at least once every 3 to 7 days or more including when I use Linux. The last BSOD code I experienced was "KERNEL DATA INPAGE ERROR", but the one I experience quite often is "CRITICAL PROCCESS DIED". What is the problem with my laptop? What should I do for my laptop?

Thank you

Best Answer

  • Puraw
    Puraw ACE, Member Posts: 13,674 Trailblazer
    Answer ✓

    All drivers on Acer Support are Windows10 when you install W11 windows will install Microsoft drivers, if you switch W10/W11/Linux OS you may have a mismatch of drivers and possibly causing errors, a bad mechanical (spinner) HDD from 2019 can cause errors or a bad RAM module. First boot to Safe Mode and observe the performance if no errors uninstall the AMD Radeon graphics driver with DDU in Safe Mode and just reboot. If the same errors in Safe Mode test the HDD/SSD boot drive with freeware you can download and test the memory.

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