AN515-45 and it won't turn on or show charging light, Laptop did fall down recently but was working

theeddiestudio

I have a nitro 5 an515-45 and it won't turn on. I used it yesterday and when I was using it, I used the reboot command to reboot (I use Linux) and added the charger to the laptop. Since the charge port is in back, when I looked in the front there was no charge led, and laptop refused to turn back on ever since. Laptop did fall down from a height of one meter around 5 days ago, but the laptop had been working without any problems.

I have been trying the battery reset fixes by holding power key and charger combination and it doesn't respond.

[Edited the thread to add model name and issue detail to the title]

Joe_Kingsley

Hi @theeddiestudio

There could be a short circuit occured while the laptop fell down and the damage of internal components could have occurred, which a Acer trained technician/professional could open the back case of the laptop and check, I would request you to carry the laptop to the nearby Acer authorized Service Center/ Acer Store in your country to get further diagnosed/serviced.