PH18-72-Noticed-laptop no longer auto sleep-Issues PredatorSense\Prerequisites\RPDBQ_DIGITAL_MUSIC.e

Nazar78

Repost from reddit:

https://www.reddit.com/r/AcerOfficial/comments/1ghb4ed/predatorsense_sleep_issues_rpdbq_digital_musicexe/

Just got the Helios PH18-72 a few months back, all drivers and apps are up to date. However, I recently noticed the laptop no longer auto sleep. Did some checking:

PS C:\> powercfg -requests

DISPLAY:

None.



SYSTEM:

[DRIVER] Realtek Audio (INTELAUDIO\FUNC_01&VEN_10EC&DEV_0245&SUBSYS_10251736&REV_1000\5&1c7cf13a&0&0001)

An audio stream is currently in use.



AWAYMODE:

None.



EXECUTION:

None.



PERFBOOST:

None.



ACTIVELOCKSCREEN:

None.

Tried rolling back the Realtek Audio driver it didn't help. I saw PredatorSense has two volume mixers that makes me believe that's the culprit.

Workaround:
After some troubleshooting, killed this "C:\Program Files\PredatorSense\Prerequisites\RPDBQ_DIGITAL_MUSIC.exe" and the issue went away. I couldn't find anything online related to this file and no idea what it does probably the Pulsar Music. I also renamed it so it wouldn't relaunch again at boot.

Any idea where to report this bug?

[Edited the thread to add model name and issue detail to the title]

eGomes

Welcome @Nazar78,

You can contact them via Live Chat:

https://service.acer.com/chat/support/en/US/

Or, by filling in the Acer (Taiwan) End-User form:

https://dss.acer.com.tw/DSSApp/custservice/OnLineProblemResponse_EndUser.jsp