PredatorSense for Acer Predator Helios 18 2024 PH18-72 shows error 0x8007000D.

Hi all. I have Windows 10 22H2 Pro installed on a laptop model Acer Predator Helios 18 2024 PH18-72, there was no Windows installed from the factory, there was DOS, so I decided to install the official Windows 10 Pro with all updates and drivers for this laptop.
The current version PredatorSense for me on the PH18-72 driver website shows 5.0.1444. But during installation it does not appear in applications and does not start. No services are started in the task manager, when I open the application with the Predator Sense button, the blue course wheel loads for 1 second and nothing happens. I tried the previous version 5.0.1341 - the same thing, it doesn’t work. But when I installed version 5.0.1133 from PH16-72, it appeared and works but asks to be updated. In the Microsoft Store, when trying to update, it shows error 0x8007000D. Please tell me, could this be an error due to Windows 10 incompatibility? Should reinstalling to Windows 11 Pro solve this problem?

[Edited the thread to add issue detail]

Accepted answers

StevenGen

https://community.acer.com/en/discussion/715010/predatorsense-for-acer-predator-helios-18-2024-ph18-72-error

This laptop is NOT a Win-10 OS laptop, why do you think that this latop will perform better with Win-10? Tell me as I'm flabbergasted and very interested to know your logic, and why people can't let go of the Win-10 OS addiction🤣 but seriously, that is why you will get errors and BSODs and software's not installing, as your laptop is not equipped for Win-10 and it will perform allot worse than under with the Win-11 OS.

Update the laptop to its last bios v1.10 and only use the oem installed Acer OS which is either the Win-11 Home or Pro version 24H2 and all its windows updates that will give you the OS build: 26100.2161. Good luck and hope this helps you out.

If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

pnchnko23

https://community.acer.com/en/discussion/comment/1306019#Comment_1306019

Reinstalled on Windows 11 Pro 24H2, everything worked as it should. Didn't think that 10 is no longer supported😏

All comments

StevenGen

https://community.acer.com/en/discussion/715010/predatorsense-for-acer-predator-helios-18-2024-ph18-72-error

This laptop is NOT a Win-10 OS laptop, why do you think that this latop will perform better with Win-10? Tell me as I'm flabbergasted and very interested to know your logic, and why people can't let go of the Win-10 OS addiction🤣 but seriously, that is why you will get errors and BSODs and software's not installing, as your laptop is not equipped for Win-10 and it will perform allot worse than under with the Win-11 OS.

Update the laptop to its last bios v1.10 and only use the oem installed Acer OS which is either the Win-11 Home or Pro version 24H2 and all its windows updates that will give you the OS build: 26100.2161. Good luck and hope this helps you out.

If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

pnchnko23

https://community.acer.com/en/discussion/comment/1306019#Comment_1306019

I installed Windows 10 because this version worked perfectly on my previous Acer Nitro 5 laptop, I liked everything. Thanks for the answer!🙂

pnchnko23

https://community.acer.com/en/discussion/comment/1306019#Comment_1306019

Reinstalled on Windows 11 Pro 24H2, everything worked as it should. Didn't think that 10 is no longer supported😏

TimeLimited

https://community.acer.com/en/discussion/comment/1306019#Comment_1306019

This is NOT an answer. It doesn't matter how short sighted you are to other peoples needs, and this laptop work EXCELLENT on Windows 10. If you want a couple reasons why it would perform better on windows 10, here ya go: 1. You can completely disable and remove co-pilot, so you don't have something forced down your throat automatically taking screenshots and other system data and sending it to their servers. 2. Some of us are used to and enjoy the previous start menu in the location that it was in 10 and proir, ALL THE WAY BACK TO WINDOWS 95. It's cute that they want to **** on 30 years of stability, but that makes me …. wait for it …. PERFORM BETTER USING THE OLD SYSTEM. 3. Just because Microsoft or some other company decides they don't want to make drivers for Windows 11 so it automatically gets devalued and becomes useless because MS wants to force another bloatware / spyware OS down our throats for no actual positive reason doesn't mean that's "how it's going to be". The REAL crime and problem here, is that Acer has never released proper linux software for the fan controlers FOR ANY Acer laptop in the past 20 years. Now LINUX I would argue will run circles around Windows 10 AND windows 11. P.S. My Predator Helios PH16-72 with an i9-14900H and RTX 4080 runs flawless under Windows 10. Also, he nor anyone else said anything about a BSOD, so knock that off. Also, the reason that the newer versions of the Predator sense software won't install, even through the Windows Store, is because Acer left out the proper underlying prerequisit links for Windows 10, which at that point, THEY SHOULDN'T HAVE PUT IT ON THE WINDOWS 10 STORE (yes, 10 and 11 show different software available).

I'm flabbergasted and very interested to know your logic on why you'd come on here spouting that **** when all people are trying to do is GET SUPPORT. If you're not here to actually help people, go away.

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