My Touch Screen is not working can I fix it

MichaelAN
MichaelAN Member Posts: 1 Newbie
edited October 26 in Monitors

My Touch Screen is not working can I fix it

[Edited the thread to add issue detail]

Answers

  • billsey
    billsey ACE Posts: 34,584 Trailblazer

    What monitor do you have? How is it connected to your computer? Does it have both a video cable and a USB cable?

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  • Axxo
    Axxo Member, Ally Posts: 925

    If your cursor will not move or your touchpad is not working at all:-

    1. Remove connected devices - Remove all devices that are connected to the system except for the power cord. This includes external keyboard, mouse, flash drives, hard drives and other peripherals.
    2. Enable/disable your touchpad - Many systems allow you to turn the touchpad On or Off by pressing a key combination. On most models it is FN + F7 or FN + F2, but could also be a different function key. The touchpad function key will be labeled with one of the images below.
    3. Restart your computer - Restarting your system may help your touchpad start responding again.
    4. Reset BIOS or UEFI to default settings - Some systems have touchpad settings in the BIOS/UEFI.
    5. Reinstall touchpad drivers - Missing or incorrect drivers may cause your touchpad to not work properly. You can try downloading and installing the latest driver from our Acer Drivers and Manuals page. You may need to attach an external mouse to complete this process.
    6. Restore Windows- Newer versions of Windows allow you to restore your operating system without losing your personal data. Make sure you select the option to Keep my files.

    If you can move your cursor but are having problems with cursor speed, erratic behavior or tapping and clicking:

    1. Adjust touchpad sensitivity - If your cursor is moving too fast or too slow, you can try changing your touchpad sensitivity.
    2. Disable tap to click - Accidentally making contact with the touchpad when typing can cause the cursor to jump around or leave the window.
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  • Diya1811
    Diya1811 Member Posts: 190 Mr. Fixit WiFi Icon

    @MichaelAN

    First, check if the touch functionality is enabled on your screen by following these steps:

    1. Click 'Start' and then 'Control Panel'.
    2. Select 'Hardware and Sound' and then 'Pen and Touch'.
    3. In the dialog box that opens, go to the 'Touch' tab.
    4. Ensure the 'Use your finger as an input device' checkbox is ticked. If it isn't, tick the checkbox.
    5. Click 'OK' to confirm and close the dialog box.

    If the issue persists, reinstall the latest touch-screen drivers on your computer by following these instructions:

    1. Go to the Acer Support website.
    2. Enter your model number in the 'Search by Product Model' box and click 'Search'. Your product details  will appear on the screen.
    3. Select your operating system from the dropdown menu next to 'Operating System'.
    4. Go to the 'Drivers' tab and download the latest touch-screen drivers for your model.

    If the issue still persists, consider performing a System Restore. 

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