Software crashes in Helios Neo 16 PHN16-72, CPU temp rises to 85-95°C and crashes within 30 minutes.

Jubayer_713
Jubayer_713 Member Posts: 1 New User
edited 8:13PM in Predator Laptops

When I open Photoshop and Illustrator on my Predator Helios Neo 16 (i7 14700HX), the CPU temperature rises to 85-95°C and crashes within 30 minutes. After a crash, reopening them keeps the CPU below 65°C and they don't crash. But if I close and reopen them, the temperature spikes again and crashes repeat. My laptop’s BIOS, chipset, and graphics drivers are all up to date.

[Edited the thread to add issue detail]