Subject: Complaint Regarding Poor Quality of Acer Laptop and Intent to File a Claim
Problem Overview: 1.
Body Paint:
The paint on the body of my laptop is coming off, even though I have not used the laptop extensively. This suggests a potential issue with the quality of the paint or the manufacturing process.
Dear Acer Support Team,
I hope this message finds you well. I am writing to express my deep dissatisfaction with the quality of the laptop I purchased from Acer. I am extremely disappointed by the poor manufacturing quality and the substandard materials used in the product, especially considering its price point of ₹1,00,000.
Despite my high expectations due to the price, the laptop has shown significant deterioration, even when it has barely been used. It is unacceptable for a reputed company like Acer to provide such poor quality in a product, particularly one that is supposed to be a premium offering. I feel cheated and misled by the brand, as the product does not meet the standards I expected when I made the purchase.
Due t
o this, I am left with no option but to file a claim in the consumer court for a full refund. The laptop’s issues clearly arise from poor manufacturing and substandard materials, which have led to its rapid decline in quality.
I request your immediate attention to this matter and expect a swift resolution. If not, I will proceed with legal action to seek compensation for the inconvenience and disappointment caused by this experience.
I look forward to a prompt and satisfactory resolution.
Note: my machine out of warranty I need fix the issue with out cost. And all customers facing same issues in the entire model. I saw many tickets and complaints same.
Best regards.
