Complaint About Defective Paint Quality & poor body material on Acer Swift 5 Laptop and Claim Intent

Anubhav00

Subject: Complaint Regarding Poor Quality of Acer Laptop and Intent to File a Claim

Problem Overview: 1. 

Body Paint: 

The paint on the body of my laptop is coming off, even though I have not used the laptop extensively. This suggests a potential issue with the quality of the paint or the manufacturing process.

Dear Acer Support Team,

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I hope this message finds you well. I am writing to express my deep dissatisfaction with the quality of the laptop I purchased from Acer. I am extremely disappointed by the poor manufacturing quality and the substandard materials used in the product, especially considering its price point of ₹1,00,000.

Despite my high expectations due to the price, the laptop has shown significant deterioration, even when it has barely been used. It is unacceptable for a reputed company like Acer to provide such poor quality in a product, particularly one that is supposed to be a premium offering. I feel cheated and misled by the brand, as the product does not meet the standards I expected when I made the purchase.

Due t

o this, I am left with no option but to file a claim in the consumer court for a full refund. The laptop’s issues clearly arise from poor manufacturing and substandard materials, which have led to its rapid decline in quality.

I request your immediate attention to this matter and expect a swift resolution. If not, I will proceed with legal action to seek compensation for the inconvenience and disappointment caused by this experience.

I look forward to a prompt and satisfactory resolution.

Note: my machine out of warranty I need fix the issue with out cost. And all customers facing same issues in the entire model. I saw many tickets and complaints same.

Best regards.

sri369

You may want to open a support ticket for this; this is a peer to peer community forum and support teams may not be looking here for tickets.

billsey

Yes, there are no Acer support employees in this community. You really have to contact Acer for that type of issue.