My Aspire E5-576g Display stays black after sleep

rocky_rif
rocky_rif Member Posts: 19 Troubleshooter
edited October 2024 in Aspire Laptops

I'm experiencing an issue with my laptop where, after waking from sleep (indicated by the orange light changing to blue), the display remains black. The same problem occurs when the display turns off; it won't turn back on. Has anyone else with the same laptop encountered this issue?

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,442 Trailblazer

    What Windows version are your running? Drivers and BIOS are Windows10, if you upgraded to W11 23H2 there may be some Power Plan issues with Modern Standby, the new Sleep mode. Disable Modern Standby in the registry: How to Disable Modern Standby in Windows 10 & 11 (makeuseof.com)

  • Axxo
    Axxo Member, Ally Posts: 955

    Please try a simple power reset. Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device. The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and check the issue.

    Run the Windows Power Management troubleshooter.
    Type troubleshooting in the Windows search box and press Enter. Select Troubleshooting (control panel) from the list of search results. Click System and Security. Click Power. Click Next to run the power management troubleshooter. Click Close when the troubleshooter completes. Restart your computer.

    Please check if you have any pending windows updates.
    To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.

    Try to Disable Hibernation
    Press the Windows (Image: icon_Windows_key.png) key and the letter X on your keyboard at the same time.
    Select Command Prompt (Admin) from the menu that appears. Click Yes to allow the app to make changes to your PC.
    Type powercfg/h off and press Enter. Restart your computer.

    Please uninstall and reinstall the display adapter driver and check the issue. Right-click on the Start button on the taskbar and then click Device Manager.
    Expand Display adapters, Right-click on the graphics card entry and then click Uninstall device option.
    When you get the following confirmation dialog, select Delete the driver software for this device check box and then click Uninstall button. Once the driver is uninstalled, reboot your computer once and let windows install the driver.

    Download OEM Intel driver : https://www.acer.com/ac/en/US/content/drivers

    You can also download and install the driver manually.
    Unzip the file to a designated location or folder. Open Device Manager, click Yes when prompted for permission from User Account Control. Expand the display adapter section. Right-click and select Update Driver Software. Click Browse my computer for driver software.
    Click Let me pick from a list of device drivers on my computer. Click Have Disk. Click Browse and select the directory where the driver files are located. Click OK, and finally click Next. Drivers are now being installed. Restart your computer.

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    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • rocky_rif
    rocky_rif Member Posts: 19 Troubleshooter
  • rocky_rif
    rocky_rif Member Posts: 19 Troubleshooter

    Yes it is in latest update

  • rocky_rif
    rocky_rif Member Posts: 19 Troubleshooter
    edited October 2024

    I am having problem even in s3 standby mode