No graphics update driver found and I can't export video without required update.

LoveLeroy
LoveLeroy Member Posts: 2 New User
edited October 2024 in Nitro Gaming

Help please, so I can export video to share content with others. Driver 31.0.101.5081 12/9/2023 for Intel UHD Graphics needs updating per the error message that pops up. I can't locate this within Acer's driver list.

When I installed the Intel Driver Support Assistant, this is the message it states regarding this issue:
A customized computer manufacturer driver is installed on your computer. The Intel Driver & Support Assistant is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact Acer for the latest driver for your computer.

Can the Acer Community possibly help me out? I appreciate it a lot.

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,556 Pathfinder

    @LoveLeroy
    You can go ahead installing the driver from Intel Driver Support Assistant and dismiss the message about the customized computer manufacturer driver.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • LoveLeroy
    LoveLeroy Member Posts: 2 New User

    @AnhEZ28  

    I really appreciate your reply and suggestion, however after installing the driver from Intel Support Assistant, it did not resolve the error (restarted the computer after install). The same driver number and date are in fact still the same when I checked the Intel UHD Graphics properties. Any other suggestions?

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,556 Pathfinder

    @LoveLeroy

    Are you able to install the driver from the Intel site? https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!