Aspire 3 15 laptop touchscreen is not working.

Pkel85
Pkel85 Member Posts: 1 New User
edited October 2024 in Aspire Laptops

I have an ACER Aspire 3 15 laptop (bought it in August 2024). The touchscreen is not working. How do I enable it?

[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 15,018 Trailblazer

    Hi, what is the full model: Acer Aspire 3 A315-24PT?

  • Axxo
    Axxo Member, Ally Posts: 1,101

    Hi Pkel85,

    Please try to perform the methods below and check if any of the methods will fix your concern.

    Method 1: Update Driver

    1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
    2. Locate and expand Human Interface Devices
    3. Right-click HID-compliant touch screen and select Update driver
    4. Select Search automatically for drivers
    5. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

    Method 2: Roll-back driver

    1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
    2. Locate and expand Interface Devices
    3. Right-click HID-compliant touch screen and select Update driver
    4. Select Browse my computer for drivers
    5. Select Let me pick from a list of available drivers on my computer
    6. Select any older driver from the list and click next
    7. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

    If the methods above did not work, please don't hesitate to reach back and we'll perform different methods. Hope this helps.

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  • teholstein
    teholstein Member Posts: 1 New User

    the touchscreen HID driver is missing! it worked fine a month ago